Paying, and the payment link for Instagram
Top-ups are paid through Polar. Talemo opens the Polar payment page for the chosen pack and receives the confirmation from Polar.
Paying
- Open Balance and spending and choose a pack under Top up. While a business is being created, the pack is chosen on the Payment step.
- The Polar page opens and shows tax, if there is any. Apple Pay and Google Pay work there.
- After paying, Talemo's page Checking the payment takes a few seconds and then says The money has arrived with the new balance.
If the confirmation is late, the page says that the payment is not confirmed yet. It usually takes a minute, sometimes longer. The money does not get lost: it is credited by itself, and Check again repeats the check. One payment is credited once.
If the bank did not accept the payment, no money is taken; a different card or Apple Pay or Google Pay can be tried on the Polar page. If the payment service does not answer, Talemo says that nothing was charged and to try again in a minute.
If the business was blocked, a top-up first closes the minus. The page then says Access is open, or Access is still closed with how much is still missing (see Low balance and blocks).
Payments and receipts
The Payments tab lists top-ups, transfers from the organization's money and additions or deductions made by Talemo support, with the reason. Recent payments on the Balance tab shows the latest ones.
Receipts are in the Polar account: Invoices and payment methods opens it, with the cards and billing details of the organization. A payment can be returned only if it was a mistake and nothing was spent from it yet; this goes through support.
Paying inside Instagram or Facebook
The browser built into Instagram and Facebook has no Apple Pay or Google Pay, and a payment may not go through there. On the Payment step of business creation, the person has two ways there:
- Pay in Safari (or Pay in Chrome on Android) is the main button. It moves this one payment to the phone's own browser by a short link, without signing in to Talemo there. The person stays in Instagram, and Talemo sees the payment and opens the next step by itself. A grey line under the button says why the payment goes to the ordinary browser.
- Pay here is the text below it: it opens the payment page in the same window, where a card works.
The menu of the built-in browser does the same: ⋯ at the top right (⋮ on Android), then Open in external browser. This is the first thing the page the main button leads to says. If the page did not open, press Copy the link and paste it into the address bar of Safari or Chrome. Below it are Pay here as text (Pay again after coming back from the payment page with Back) and Back, last.
The link works for 30 minutes. After that the page says that it is out of date, and starts with the money: whoever managed to pay already has the money in Talemo and does not pay again, whoever did not was charged nothing. To pay, Pay in Safari is pressed again in Instagram. When the payment arrives, the other browser says Paid, go back to Instagram; a second payment is not needed.
To continue on a computer, I'll continue on a computer emails a link; opened there, the payment starts where the person stopped.