Knowledge

The business's own answers: entries, search, versions, suggestions and how the online admin uses them.

• How the online admin uses the knowledgeThe online admin answers clients from the voice and from the entries closest to what the client wrote. What it does not find, it does not invent: it says it will find out, and the chat goes to people.
• Knowledge entryAn entry is an article or an answer to a frequent question that the online admin tells clients in words. One entry is the voice of the business.
• Knowledge suggestionsWhoever cannot change the knowledge suggests a new entry, a change or a removal. Nothing changes until a person with the right approves, amends or rejects the suggestion.
• Searching the knowledgeSearch finds entries by meaning, so a client's own words or another language still lead to the right entry. When AI is stopped, search falls back to words.
• Versions, history and removed entriesEvery change to an entry is a version that stays. The history shows who wrote and who approved. A removed entry is unknown to the online admin until it is brought back.

Tool reference of this section

Also searched as: FAQ for chatbot; knowledge base for AI receptionist; teach the bot answers about prices; bot answers from your own texts