Searching the knowledge

Where search is used

• The Find in knowledge field in the Knowledge section.
• The online admin, before it answers a client, and the assistant, when it looks something up.
• A program connected over MCP: talemo_find_knowledge with q. Without q the same tool lists entries by topic.

A question is one line of text. In the field and over MCP it is not combined with the topic, removed or service filters.

By meaning

The question is compared with pieces of the entries, and the closest live entries come back, the closest first, each with the piece where it was found. The screen says how many entries were found and that the search went by meaning. A client may write in their own words or in another language, and the right entry is still found.

If nothing is close enough, the screen says "Nothing close. No entry is about this yet. If clients ask it, write one". Over MCP the list is empty.

By words

Search goes by words only in three cases:

• AI is stopped because the balance came down to the reserve. The screen says meaning search returns when the balance is above the reserve.
• The monthly AI spending limit is used up. Meaning search returns next month, or at once when the owner raises the limit.
• Meaning search did not answer this time.

A word search can miss an entry that says the same thing in other words, and the screen says so. Over MCP the answer tells that the search went by words and gives the reason: the balance is at the reserve, the limit, or no answer from the meaning search.

New and removed text

An entry is cut into pieces when it is saved. The meaning index of the new text is added a little later, and until then the entry is found by words. While AI is stopped, new text is indexed once AI works again. A removed entry is not indexed and is not found.

What it costs

Searching by meaning and indexing new text are paid from the business's balance. On the Spending this month tab they appear on the Knowledge search line, for the assistants, the online admin and the search field together. The person or agent that searches pays for it, and it counts toward the monthly AI limit (see Spend of a run).

Tools and refusals

• talemo_find_knowledge with q searches: the question in words, up to 300 characters. Ask it the way the client did, in the client's words and language, not translated and not cut to keywords: a question nothing answers reaches the business in these words. It takes no topic, archived, service or after.
• The answer lists the closest live entries, the closest first, each with the piece where it was found. Nothing close enough means an empty list.
• by_meaning false means the search went by words only, and words_reason says why: credits (the balance came down to the reserve), ceiling (its AI spending limit for the month is used up) or unavailable (the search by meaning did not answer this time). A word search can miss an entry that says the same thing in other words, so do not conclude from it that the business has no answer.