# Talemo Docs

> Talemo is an app for service businesses that work by appointment: beauty salons and masters, massage, fitness, tattoo studios, tutors. Its online admin answers clients in WhatsApp, Instagram and Messenger and books them into the calendar. The team works on the web, in the Android app, and through Claude or ChatGPT connected over MCP. No subscription: a business tops up its balance in dollars, and the first top-up is $10.

> Talemo — приложение для сервисного бизнеса, который работает по записи: салоны красоты и мастера, массаж, фитнес, тату-студии, репетиторы. Онлайн-администратор Talemo отвечает клиентам в WhatsApp, Instagram и Messenger и записывает их в календарь. Команда работает в вебе, в приложении для Android и через Claude или ChatGPT, подключённые по MCP. Без подписки: бизнес пополняет баланс в долларах, первое пополнение — $10.

The guide has one page per topic, in English and in Russian. Every page is also plain Markdown: the address of the page with .md at the end. The whole English text in one file is https://talemo.app/llms-full.txt, and all pages with their languages are listed in https://talemo.app/docs/sitemap.xml.

## Working with tools

- [Working with the tools of Talemo](https://talemo.app/docs/platform/working-with-talemo-tools.md): Which business a call is for, how to show a change before making it, what a refusal looks like and which refusals are plain answers; the tools that need no business, and how to read this guide.

## Scenarios

- [A client in Instagram and confirmations in WhatsApp](https://talemo.app/docs/use-cases/instagram-client-whatsapp-confirmations.md): Visit notices go only to the one main contact of a card, and only a contact the client has written from can be main. Step by step, with where notices go and where they do not.
- [A laser hair removal salon](https://talemo.app/docs/use-cases/laser-hair-removal-salon.md): A service that needs a master, a cabinet and a laser device at once. How the three are set up, who is marked for what, how the finder counts all three, and what happens when the device is busy.
- [Explaining the online admin to a salon owner](https://talemo.app/docs/use-cases/explaining-the-online-admin.md): What to tell an owner who asks what the online admin does with clients, what it never does, where the owner keeps control and what it spends. Each point links to the topic that holds the details.
- [Onboarding a new business](https://talemo.app/docs/use-cases/onboarding-a-new-business.md): From sign-up and the first $10 top-up to the online admin answering a client by itself. Each step names the screen, who does it, and what the launch path shows.

## Launch

- [Arriving from the landing page, and the cookie choice](https://talemo.app/docs/launch/arrival-and-consent.md): What a visitor sees on arrival at Talemo from the landing page or a link in Instagram, the cookie banner and its two answers, and what is remembered after Allow.
- [Creating a business](https://talemo.app/docs/launch/creating-a-business.md): A business is created on the web in three steps, organization, payment and business; the first top-up of $10 comes before the business opens.
- [No business yet, and the letter "Create your business"](https://talemo.app/docs/launch/no-business-letter.md): A person who signed in to the app without a business sees what to do next and gets one email with a link to create the business on the website.
- [Sign-up link from a conversation](https://talemo.app/docs/launch/signup-link-from-chat.md): In the conversations of Talemo's own business a reply can carry a link that opens sign-up; it exists only there and in no customer's business.
- [The launch path of a business](https://talemo.app/docs/launch/launch-path.md): Eight steps from the payment to the online admin answering by itself; Talemo works the state of each step out from what the business has, and a person can only put a step off, skip it or hide the path.

## Booking

- [Booking rules](https://talemo.app/docs/booking/booking-rules.md): Rules of one branch — the step of the booking grid, the cleanup after a visit for masters, places and devices, who gets a visit booked on Any master, and whether and when clients get a confirmation and a reminder.
- [Branch booking page](https://talemo.app/docs/booking/branch-booking-page.md): A public page of a branch that anyone can open without signing in, with the name, address, phone, services with prices, masters and free time, where a client can book a visit herself with a name and a phone number. At present the page can be previewed, but cannot be turned on.
- [Finding free time for a booking](https://talemo.app/docs/booking/finding-times.md): Booking a visit goes through the finder. It looks for a start at which everyone and everything the visit needs is working and free at once, and says why when there is none.
- [Moving and cancelling visits](https://talemo.app/docs/booking/moving-and-cancelling-visits.md): A visit is confirmed, moved, cancelled with a reason, closed or deleted as a whole. A move is all or nothing, a cancellation keeps the visit in the client's history, and deleting asks twice.
- [Resources — masters, places, devices](https://talemo.app/docs/booking/resources.md): A resource is whatever time is booked on in a branch. There are three kinds — master, place and device — and they come with the Client booking kit.
- [Schedule of a resource](https://talemo.app/docs/booking/resource-schedule.md): A branch has no opening hours. Time opens through the schedule of each resource — a usual cycle laid out to a date, days changed by hand, and segments of open or busy time.
- [Service groups](https://talemo.app/docs/booking/service-groups.md): A group is a heading over several services of a branch's price list — "Manicure", "Pedicure". A service stands in one group or in none, and the order of the groups is set by the business. Clients see the same groups on the booking page.
- [Service languages](https://talemo.app/docs/booking/service-languages.md): The languages a business talks to clients in. The first is the original and the fallback; names and descriptions of services are kept in each of them.
- [Services, prices and currency](https://talemo.app/docs/booking/services-and-prices.md): A service is a line of a branch's price list — name, duration, price and who and what is busy while it is done. Each branch has its own price list and its own currency.
- [Visit notices — confirmation, reminder and cancellation](https://talemo.app/docs/booking/visit-notices.md): Talemo sends a client a confirmation when a visit is booked, a reminder some hours before it, and a cancellation message when the visit is cancelled, unless the person who cancelled it said not to write, or the client was already told in the chat. The visit shows what was sent, what is scheduled and whether it will not go, and why something did not.
- [Visits and their statuses](https://talemo.app/docs/booking/visits.md): A visit is one booking of a client for one or several services, taking a master, a place and a device. It is booked, confirmed, took place or cancelled; a visit without booking is recorded after the fact.
- [Who does what](https://talemo.app/docs/booking/who-does-what.md): A service is given to a resource only if that resource is marked as doing it. Places and devices are marked at once for every service that needs them; masters are marked service by service.

## Conversations

- [Channel window and WhatsApp templates](https://talemo.app/docs/conversations/channel-window-and-templates.md): A channel lets the business answer for a day after the client's last message. After that Instagram and Messenger take no reply from Talemo, and WhatsApp takes only a template approved by Meta, which Talemo uses for visit confirmations, reminders and cancellations.
- [Channels and connections](https://talemo.app/docs/conversations/channels-and-connections.md): WhatsApp, Instagram and Messenger are connected to a branch or to the whole business through a Meta window. Each connection has a mode for the online admin, and Instagram and Messenger can show the first script step as quick questions.
- [Conversation and the person](https://talemo.app/docs/conversations/conversation-and-person.md): A conversation is the chat of one person in one channel. Its first message creates a contact card in Not sorted when no card matches, and the list in Messages is filtered by what the role may see.
- [Draft replies of the online admin](https://talemo.app/docs/conversations/draft-replies.md): In the mode Only drafts the online admin prepares a reply and its actions without sending anything. A person sends it, edits it or declines it from Waiting for you or from the conversation.
- [Exporting conversations](https://talemo.app/docs/conversations/export-conversations.md): The owner or an administrator exports the conversations of the current list with its filters to a CSV file. The file has who, channel, dates, status, ad and the conversation fields. Talemo keeps no file, only a record of who exported what and when.
- [Handoff to people](https://talemo.app/docs/conversations/handoff-to-people.md): The online admin hands a conversation to the team with a reason. Some reasons also pause it. The handoff waits in Waiting for you and goes away when the client has been answered.
- [Ignore, Spam and the client's "stop"](https://talemo.app/docs/conversations/ignore-spam-and-stop.md): Ignore erases a chat for good and stops taking its messages. Spam is a card category that silences the online admin and keeps the cards. When a client writes "stop", Talemo stops confirmations, reminders and cancellation notices and does not start the online admin.
- [Who answers a conversation](https://talemo.app/docs/conversations/who-answers.md): Each conversation has a mode that says what the online admin may do, a pause that silences it after a person steps in, and a responsible person. Take over and Give back to the online admin move the conversation between the team and the online admin, and a person's reply says by itself what happens to the pause.

## Online admin

- [Conversation field values](https://talemo.app/docs/admin-online/field-values.md): Each conversation keeps a value per field. The online admin, a person, the assistant or a program can set it, a value set by a person is not overwritten by the online admin, and Messages counts and filters conversations by values.
- [Conversation fields ("What we write down")](https://talemo.app/docs/admin-online/conversation-fields.md): A conversation field is a thing the business wants to keep from a chat, such as the service a client asked about. A field has a kind, a label in every service language and, for choice kinds, options that reach the client as buttons.
- [Conversation script (chat steps)](https://talemo.app/docs/admin-online/conversation-script.md): The script says what the online admin asks a client, in what order, which field each answer is written into, and which rules it keeps. A step with a choice field sends the field's options as channel buttons.
- [How the online admin leads a conversation by the script](https://talemo.app/docs/admin-online/online-admin-follows-script.md): At each reply the online admin reads the script of the place the conversation belongs to, asks the steps in order, offers the options as buttons, writes answers into fields and keeps the rules, including handing over to a person.
- [Languages and translations of script texts](https://talemo.app/docs/admin-online/script-languages.md): Field labels, option labels and the questions of steps are written in the first service language and can be translated into the others. The online admin uses a current translation word for word and translates the rest itself.
- [Online admin script of a branch](https://talemo.app/docs/admin-online/branch-script.md): A branch either follows the script of the whole business or has its own steps and rules. The script that applies to a conversation is chosen by the branch of the channel the client wrote to.
- [Removing and restoring a field](https://talemo.app/docs/admin-online/remove-and-restore-fields.md): A field is never deleted. Removing it stops anyone from filling it in and hides it from Messages, and bringing it back returns the field together with everything already written in it.

## Knowledge

- [How the online admin uses the knowledge](https://talemo.app/docs/knowledge/online-admin-and-knowledge.md): The online admin answers clients from the voice and from the entries closest to what the client wrote. What it does not find, it does not invent: it says it will find out, and the chat goes to people.
- [Knowledge entry](https://talemo.app/docs/knowledge/knowledge-entry.md): An entry is an article or an answer to a frequent question that the online admin tells clients in words. One entry is the voice of the business.
- [Knowledge suggestions](https://talemo.app/docs/knowledge/suggestions.md): Whoever cannot change the knowledge suggests a new entry, a change or a removal. Nothing changes until a person with the right approves, amends or rejects the suggestion.
- [Searching the knowledge](https://talemo.app/docs/knowledge/knowledge-search.md): Search finds entries by meaning, so a client's own words or another language still lead to the right entry. When AI is stopped, search falls back to words.
- [Versions, history and removed entries](https://talemo.app/docs/knowledge/versions-and-removed.md): Every change to an entry is a version that stays. The history shows who wrote and who approved. A removed entry is unknown to the online admin until it is brought back.

## Clients

- [Contact card (client card)](https://talemo.app/docs/clients/contact-card.md): A card is anyone the business deals with — a client, a supplier, someone looking for work. One card per person for the whole business.
- [Contact categories](https://talemo.app/docs/clients/contact-categories.md): Every card has one category — Clients, Not sorted, Spam, the kit's own like Suppliers, or the business's own. The category decides how Talemo treats the person.
- [Contact history](https://talemo.app/docs/clients/contact-history.md): What was done with a card and who did it — a person, the assistant, the online admin with whoever approved it, or a chat.
- [Note and hidden fields](https://talemo.app/docs/clients/notes-and-hidden-fields.md): The note is for the team only. A role can be denied seeing or editing some fields of a card, and the online admin never sees the note and never reads the category.
- [Phone, email and messengers of a contact](https://talemo.app/docs/clients/contact-points.md): Phone numbers, email and messenger handles of a card; which of them are confirmed and which one is main, where reminders go.
- [Turning off reminders, confirmations and cancellation notices](https://talemo.app/docs/clients/reminders-opt-out.md): A client who replied STOP, or asked the team, gets no visit confirmations, reminders or cancellation messages on any channel until they are turned back on.

## Waiting for you

- [Deciding an item](https://talemo.app/docs/work/deciding-an-item.md): A person allows or declines what the assistant or the online admin asks about. The first decision closes the item for everyone, only a person can make it, and an allowed action is carried out only if nothing changed while it waited.
- [Kinds of items in Waiting for you](https://talemo.app/docs/work/item-kinds.md): The seven kinds are an action of the assistant, a question of the online admin, a draft reply, a handoff, a case about a conversation or a channel, a card of knowledge suggestions, and someone's export. Only the first three have a decision.
- [Push "waiting for a reply"](https://talemo.app/docs/work/waiting-push.md): When a conversation is handed to the team, the phones of the people who see it get a push with the number of conversations waiting for them and no names or client words. A push is a call, and the item stays in Waiting for you whatever happens to it.
- [Waiting for you: approvals and handoffs](https://talemo.app/docs/work/waiting-for-you.md): One queue of everything that waits for a person's decision or attention. On the web it is Today, in the app it is the Waiting for you tab. Whoever decides first closes an item for everyone, and the decided items stay in Already decided.

## Assistant

- [Approvals in Waiting for you](https://talemo.app/docs/assistant/confirmation-cards.md): When the assistant or the online admin needs a decision, it leaves a card with what will happen. The person allows it or says don't, and the card keeps the outcome.
- [Assistant mode: what it asks permission for](https://talemo.app/docs/assistant/assistant-mode.md): The mode says how the assistant asks permission. In one mode it asks about everything, in the other only about what matters. Some things it asks about in either mode.
- [Conversation and topics](https://talemo.app/docs/assistant/chat-topics.md): A person has one continuous conversation with the assistant in each business. The assistant divides it into topics, keeps earlier topics in short, and can search what was said before.
- [Request to the Talemo team](https://talemo.app/docs/assistant/feedback-to-team.md): When the assistant cannot do what a person asks, or its help went wrong, it says so and passes the request to the Talemo team in the person's own words. It does not promise a date.
- [Screens the assistant shows in the app](https://talemo.app/docs/assistant/views-in-the-app.md): In the app the assistant answers with a short sentence and puts a row under it that opens a screen with live data. After a change it made, Talemo puts the result under the answer by itself. A screen you come back to can be saved.
- [The assistant](https://talemo.app/docs/assistant/staff-assistant.md): The assistant helps the team in the web version and in the app. It finds, counts and does things in the business, with the rights of the person who writes to it.

## Industry kits

- [Industry kits](https://talemo.app/docs/kits/industry-kits.md): An industry kit is what a business gets for its industry — roles of resources, contact categories, booking rules and a starting conversation for the online admin. There is one kit, Client booking, and the industry only changes its words and starting values.
- [Industry words and defaults](https://talemo.app/docs/kits/industry-words-and-defaults.md): The industry chosen for a business decides what the roles of resources are called and the starting booking rules and rules of the online admin. The three roles themselves are the same in every industry.
- [Installing a kit and opening a business with a kit](https://talemo.app/docs/kits/installing-a-kit.md): Only the owner installs a kit, once, with no way back. A kit can be installed later in Settings, by the assistant or over MCP, or at the moment a business is opened.
- [What the kit installs](https://talemo.app/docs/kits/what-a-kit-installs.md): The Client booking kit brings roles of resources, three contact categories, the Calendar and catalog screens, and on first installation the booking rules, starting conversation fields and script of the online admin for the business's industry.

## Money

- [Balance of a business and of an organization](https://talemo.app/docs/money/balance-and-organisation.md): Each business has its own balance and reserve; money that no business has yet lies with the organization and can be moved into a business.
- [Closing and restoring a business](https://talemo.app/docs/money/closing-and-restoring-a-business.md): The owner can close a business and bring it back within 30 days with the organization's money; a business also goes to the archive after five days below zero.
- [Letters about money](https://talemo.app/docs/money/letters-about-money.md): Emails about the balance steps, blocks, closing and the unfinished payment: who gets each, what triggers it and what it says. Letters about a business's money cannot be turned off.
- [Low balance and blocks](https://talemo.app/docs/money/low-balance-stages.md): What stops, and when, as the balance of a business falls to the reserve, to zero and below, and how a top-up brings everything back.
- [Paying, and the payment link for Instagram](https://talemo.app/docs/money/paying-and-hand-off-link.md): How a top-up is paid through Polar, what the return page says, where payments and receipts are, and what to do when paying inside Instagram or Facebook.
- [Pricing: money in dollars and top-up packs, no subscription](https://talemo.app/docs/money/credits-and-packs.md): Talemo has no subscription. A business pays from its balance in dollars, the owner tops it up in packs of $10, $25, $50 or $100, and the first top-up of $10 is what opens a business.
- [Spending this month and the spending limit](https://talemo.app/docs/money/spending-limit-and-bill.md): The Spending this month tab shows what a month's money went on, by kind and by assistant; the owner can set a monthly limit that stops the online admin and the assistant, and only them, when it is reached.

## Account

- [Connecting Claude, ChatGPT and programs (MCP)](https://talemo.app/docs/account/connected-programs-and-keys.md): Claude and ChatGPT connect to Talemo with the rights of the person who allowed them; programs on a computer use an access key that works in one business and ends on a set date.
- [Deleting an account and an organization](https://talemo.app/docs/account/deleting-account-and-organisation.md): An account is deleted 30 days after the request unless the person signs in and keeps it; an organization is deleted by its owner or after about a year of inactivity, and its balance is lost.
- [Handing over ownership](https://talemo.app/docs/account/ownership-transfer.md): The owner can hand an organization to another person from the team; the new owner takes the money and the rights, and the previous owner stays in the organization with a role they choose or leaves it.
- [Invitations to the team](https://talemo.app/docs/account/invitations.md): A person is invited by email with a role, has 7 days to accept, and can accept only when signed in with the address the invitation was sent to.
- [Organization, business and branch](https://talemo.app/docs/account/organisation-business-branch.md): Three levels: an organization pays, a business holds the data, a branch is a location inside a business with its own address, time zone and currency of prices.
- [Profile and sign-in](https://talemo.app/docs/account/profile-and-sign-in.md): One account for the web, the app and all businesses; how to sign in, change the password or email, see where you are signed in and react to "It wasn't me" letters.
- [Team and roles](https://talemo.app/docs/account/team-and-roles.md): The people of a business, the roles of an organization and the Owner, what a role allows, how a role is created, added ready-made, changed and removed on the page and with the assistant, how a role is given to people, and how the online admin gets its rights.

## AI agent runs

- [Built-in agents](https://talemo.app/docs/runs/built-in-agents.md): Talemo has two built-in agents, the assistant for the team and the online admin for clients. Talemo writes and releases their versions, and the business sets what each may do.
- [Log of AI agent steps](https://talemo.app/docs/runs/run-journal.md): Every run leaves a record of its steps. The person who started a run sees what was done in the chat. Talemo's staff tools read only technical facts of runs, not the words.
- [Run of an AI agent](https://talemo.app/docs/runs/run.md): A run is one piece of work of a built-in agent. It starts from a person's message or a client's message, takes steps, and ends with an answer, a stop or a stated reason.
- [Spend of a run](https://talemo.app/docs/runs/run-spend.md): Runs are paid from the business's balance as they go. The business sees the spend by month and by assistant, can set a monthly limit on AI, and is told plainly when AI has stopped.
- [Stopping, cut-offs and retries](https://talemo.app/docs/runs/stopping-and-retry.md): A person can stop the assistant at any time. A run that breaks off says why and offers to try again. A run that the server loses continues from its last finished step.
- [What the assistant knows about the screen](https://talemo.app/docs/runs/places.md): The assistant knows the places of Talemo by the names on the person's screen, and each message arrives with the person's branch, time and mode. Business data it reads with tools, under the person's rights.

## Tool reference

- [Tool reference](https://talemo.app/docs/tools/): Every tool an AI agent can call in Talemo through MCP: what it does, its parameters and what it changes. The texts are in English, the way agents read them.
- [Launch tools](https://talemo.app/docs/launch/tools): Launch: 3 tools an AI agent can call, with their parameters and what each one changes.
- [Account tools](https://talemo.app/docs/account/tools): Account: 7 tools an AI agent can call, with their parameters and what each one changes.
- [Money tools](https://talemo.app/docs/money/tools): Money: 1 tool an AI agent can call, with their parameters and what each one changes.
- [Clients tools](https://talemo.app/docs/clients/tools): Clients: 15 tools an AI agent can call, with their parameters and what each one changes.
- [Conversations tools](https://talemo.app/docs/conversations/tools): Conversations: 13 tools an AI agent can call, with their parameters and what each one changes.
- [Booking tools](https://talemo.app/docs/booking/tools): Booking: 44 tools an AI agent can call, with their parameters and what each one changes.
- [Industry kits tools](https://talemo.app/docs/kits/tools): Industry kits: 2 tools an AI agent can call, with their parameters and what each one changes.
- [Online admin tools](https://talemo.app/docs/admin-online/tools): Online admin: 8 tools an AI agent can call, with their parameters and what each one changes.
- [Knowledge tools](https://talemo.app/docs/knowledge/tools): Knowledge: 5 tools an AI agent can call, with their parameters and what each one changes.
- [Platform tools](https://talemo.app/docs/platform/tools): Platform: 1 tool an AI agent can call, with their parameters and what each one changes.
- [Guide tools](https://talemo.app/docs/guide/tools): Guide: 2 tools an AI agent can call, with their parameters and what each one changes.
- [Connection tools](https://talemo.app/docs/server/tools): Connection: 2 tools an AI agent can call, with their parameters and what each one changes.

## Optional

Документация Talemo: the same topics in Russian, as Markdown. The Russian site starts at https://talemo.app/ru/docs/.

### Работа с инструментами

- [Работа с инструментами Talemo](https://talemo.app/ru/docs/platform/working-with-talemo-tools.md)

### Сценарии

- [Запуск нового бизнеса](https://talemo.app/ru/docs/use-cases/onboarding-a-new-business.md)
- [Как объяснить владельцу салона, что делает онлайн-администратор](https://talemo.app/ru/docs/use-cases/explaining-the-online-admin.md)
- [Клиентка в Instagram и подтверждения в WhatsApp](https://talemo.app/ru/docs/use-cases/instagram-client-whatsapp-confirmations.md)
- [Салон лазерной эпиляции](https://talemo.app/ru/docs/use-cases/laser-hair-removal-salon.md)

### Запуск

- [Бизнеса пока нет и письмо «Заведите бизнес»](https://talemo.app/ru/docs/launch/no-business-letter.md)
- [Приход с лендинга и выбор по cookie](https://talemo.app/ru/docs/launch/arrival-and-consent.md)
- [Путь запуска бизнеса](https://talemo.app/ru/docs/launch/launch-path.md)
- [Создание бизнеса](https://talemo.app/ru/docs/launch/creating-a-business.md)
- [Ссылка на регистрацию из переписки](https://talemo.app/ru/docs/launch/signup-link-from-chat.md)

### Запись

- [Визиты и их статусы](https://talemo.app/ru/docs/booking/visits.md)
- [График ресурса](https://talemo.app/ru/docs/booking/resource-schedule.md)
- [Группы услуг](https://talemo.app/ru/docs/booking/service-groups.md)
- [Кто что умеет](https://talemo.app/ru/docs/booking/who-does-what.md)
- [Перенос и отмена визитов](https://talemo.app/ru/docs/booking/moving-and-cancelling-visits.md)
- [Поиск свободного времени для записи](https://talemo.app/ru/docs/booking/finding-times.md)
- [Правила записи](https://talemo.app/ru/docs/booking/booking-rules.md)
- [Ресурсы — мастера, места, аппараты](https://talemo.app/ru/docs/booking/resources.md)
- [Страница записи филиала](https://talemo.app/ru/docs/booking/branch-booking-page.md)
- [Уведомления о визите — подтверждение, напоминание и отмена](https://talemo.app/ru/docs/booking/visit-notices.md)
- [Услуги, цены и валюта](https://talemo.app/ru/docs/booking/services-and-prices.md)
- [Языки обслуживания](https://talemo.app/ru/docs/booking/service-languages.md)

### Переписки

- [«Игнорировать», «Спам» и «стоп» клиента](https://talemo.app/ru/docs/conversations/ignore-spam-and-stop.md)
- [Выгрузка переписок](https://talemo.app/ru/docs/conversations/export-conversations.md)
- [Каналы и подключения](https://talemo.app/ru/docs/conversations/channels-and-connections.md)
- [Кто отвечает в переписке](https://talemo.app/ru/docs/conversations/who-answers.md)
- [Окно канала и заготовки WhatsApp](https://talemo.app/ru/docs/conversations/channel-window-and-templates.md)
- [Передача людям](https://talemo.app/ru/docs/conversations/handoff-to-people.md)
- [Переписка и человек](https://talemo.app/ru/docs/conversations/conversation-and-person.md)
- [Черновики ответов онлайн-администратора](https://talemo.app/ru/docs/conversations/draft-replies.md)

### Онлайн-администратор

- [Значения полей разговора](https://talemo.app/ru/docs/admin-online/field-values.md)
- [Как онлайн-администратор ведёт разговор по сценарию](https://talemo.app/ru/docs/admin-online/online-admin-follows-script.md)
- [Как убрать и вернуть поле](https://talemo.app/ru/docs/admin-online/remove-and-restore-fields.md)
- [Поля разговора («Что записываем»)](https://talemo.app/ru/docs/admin-online/conversation-fields.md)
- [Сценарий онлайн-админа в филиале](https://talemo.app/ru/docs/admin-online/branch-script.md)
- [Сценарий разговора (шаги чата)](https://talemo.app/ru/docs/admin-online/conversation-script.md)
- [Языки и переводы текстов сценария](https://talemo.app/ru/docs/admin-online/script-languages.md)

### Знания

- [Версии, история и убранные памятки](https://talemo.app/ru/docs/knowledge/versions-and-removed.md)
- [Как онлайн-администратор пользуется знаниями](https://talemo.app/ru/docs/knowledge/online-admin-and-knowledge.md)
- [Памятка в знаниях](https://talemo.app/ru/docs/knowledge/knowledge-entry.md)
- [Поиск по знаниям](https://talemo.app/ru/docs/knowledge/knowledge-search.md)
- [Предложения к знаниям](https://talemo.app/ru/docs/knowledge/suggestions.md)

### Клиенты

- [Заметка и закрытые поля](https://talemo.app/ru/docs/clients/notes-and-hidden-fields.md)
- [История контакта](https://talemo.app/ru/docs/clients/contact-history.md)
- [Как выключить напоминания, подтверждения и сообщения об отмене](https://talemo.app/ru/docs/clients/reminders-opt-out.md)
- [Карточка контакта (карточка клиента)](https://talemo.app/ru/docs/clients/contact-card.md)
- [Категории контактов](https://talemo.app/ru/docs/clients/contact-categories.md)
- [Телефон, почта и мессенджеры контакта](https://talemo.app/ru/docs/clients/contact-points.md)

### Ждёт вас

- [«Ждёт вас»: одобрения и передачи](https://talemo.app/ru/docs/work/waiting-for-you.md)
- [Виды дел в «Ждёт вас»](https://talemo.app/ru/docs/work/item-kinds.md)
- [Как решить дело](https://talemo.app/ru/docs/work/deciding-an-item.md)
- [Уведомление «ждёт ответа»](https://talemo.app/ru/docs/work/waiting-push.md)

### Помощник

- [Одобрения в «Ждёт вас»](https://talemo.app/ru/docs/assistant/confirmation-cards.md)
- [Помощник](https://talemo.app/ru/docs/assistant/staff-assistant.md)
- [Просьба к команде Talemo](https://talemo.app/ru/docs/assistant/feedback-to-team.md)
- [Разговор и темы](https://talemo.app/ru/docs/assistant/chat-topics.md)
- [Режим помощника: о чём он спрашивает](https://talemo.app/ru/docs/assistant/assistant-mode.md)
- [Экраны, которые помощник показывает в приложении](https://talemo.app/ru/docs/assistant/views-in-the-app.md)

### Отраслевые наборы

- [Отраслевые наборы](https://talemo.app/ru/docs/kits/industry-kits.md)
- [Слова и умолчания отраслей](https://talemo.app/ru/docs/kits/industry-words-and-defaults.md)
- [Установка набора и открытие бизнеса с набором](https://talemo.app/ru/docs/kits/installing-a-kit.md)
- [Что кладёт набор](https://talemo.app/ru/docs/kits/what-a-kit-installs.md)

### Деньги

- [Баланс бизнеса и организации](https://talemo.app/ru/docs/money/balance-and-organisation.md)
- [Закрытие и возврат бизнеса](https://talemo.app/ru/docs/money/closing-and-restoring-a-business.md)
- [Низкий баланс и блоки](https://talemo.app/ru/docs/money/low-balance-stages.md)
- [Оплата и ссылка на оплату для Instagram](https://talemo.app/ru/docs/money/paying-and-hand-off-link.md)
- [Письма о деньгах](https://talemo.app/ru/docs/money/letters-about-money.md)
- [Траты за месяц и предел трат](https://talemo.app/ru/docs/money/spending-limit-and-bill.md)
- [Цены: деньги в долларах и пакеты пополнения, без подписки](https://talemo.app/ru/docs/money/credits-and-packs.md)

### Аккаунт

- [Команда и роли](https://talemo.app/ru/docs/account/team-and-roles.md)
- [Организация, бизнес и филиал](https://talemo.app/ru/docs/account/organisation-business-branch.md)
- [Передача владения](https://talemo.app/ru/docs/account/ownership-transfer.md)
- [Подключение Claude, ChatGPT и программ (MCP)](https://talemo.app/ru/docs/account/connected-programs-and-keys.md)
- [Приглашения в команду](https://talemo.app/ru/docs/account/invitations.md)
- [Профиль и вход](https://talemo.app/ru/docs/account/profile-and-sign-in.md)
- [Удаление аккаунта и организации](https://talemo.app/ru/docs/account/deleting-account-and-organisation.md)

### Прогоны ИИ-агентов

- [Встроенные агенты](https://talemo.app/ru/docs/runs/built-in-agents.md)
- [Журнал шагов ИИ-агента](https://talemo.app/ru/docs/runs/run-journal.md)
- [Остановка, обрывы и повторы](https://talemo.app/ru/docs/runs/stopping-and-retry.md)
- [Прогон ИИ-агента](https://talemo.app/ru/docs/runs/run.md)
- [Траты прогона](https://talemo.app/ru/docs/runs/run-spend.md)
- [Что помощник знает об экране](https://talemo.app/ru/docs/runs/places.md)