Money in dollars and top-up packs

Talemo is paid as you go. There is no subscription and no charge per person on the team. A business spends the money of its balance on what Talemo does for it, and the owner tops the balance up when needed. All amounts on the screens are in dollars, down to the cent.

Top-up packs

The balance is topped up in packs of $10, $25, $50 and $100. The product shows the packs by amount: the Polar payment page shows tax, if there is any. The smallest pack, $10, is also the first top-up.

The first top-up

A business cannot be opened without a payment. The first top-up is $10, and the money of the organization has to hold at least the smallest pack, $10. The business then opens with that money; how much to give it is chosen after paying, everything by default. If the person does not pay, the organization stays saved and the business does not appear (see Creating a business).

What the money is spent on

The Spending this month tab of a business has these lines:

• Online admin and assistant: the work of the online admin, which answers clients, and of the assistant, which works for the owner and the team, charged per run.
• Knowledge search: the assistant finds a note by meaning, in whatever language the client writes.
• Keeping the data and Talemo's work for the business: messages through the channels, signing the team in, emails and everything Talemo does on your actions. The screen splits them into groups: Data storage, Talemo's work, Staff sign-ins and Emails, with "Storage and running · up to" and a date above them. Charged once a day, three days late: a day's costs become final only then.

WhatsApp message templates for visit confirmations and reminders are billed by Meta directly to the business's WhatsApp account, not from the balance. The tab shows only how many such messages went out.

Who can top up

Topping up is done by a person who is signed in on the web, on the Polar payment page. The owner of the organization does it. An administrator can see the balance and the payments but cannot change them, and an accountant does not see the money of Talemo at all (see Team and roles). Connected programs, access keys and the assistant cannot pay.

Where to look

Settings → Balance and spending shows the balance and the packs under Top up. In the app the same numbers are in the account sheet under Money; the app does not top up: it points to the web version, on a computer. A program connected over MCP reads the balance with talemo_get_billing: every amount comes in dollars (*_usd) and in thousandths of a credit (*_millicredits), a credit being one cent.

See Balance of a business and of an organization for what the balance is made of.