Push "waiting for a reply"
On this page
The push tells a person of the team on the phone that a conversation waits for their answer. It is shown by the Talemo app.
When it goes
A push goes when a new handoff opens, that is, the online admin handed a conversation to the team (see Handoff to people). It goes to each person who sees that item in Waiting for you: those who have the right to answer in the branch of the conversation, and for a role limited to its own conversations only if it is responsible for this one. A repeated handoff of the same conversation with the same reason makes no new push.
What it says
The title is the number of conversations that wait for this person now, for example "1 conversation is waiting for you" or "3 conversations are waiting for you". The text is "Open Talemo to answer." The push has no name of a client and no words of a client, because it can be read on the lock screen. Its words are in the language of the person.
Pushes that come one after another are joined. Three handoffs in a row make one push "3 conversations are waiting for you". A new push replaces the previous one on the phone.
What a tap does
A tap opens Waiting for you in the app on the latest item (see Waiting for you).
When nothing is sent
- The item was decided or answered before the push went out, or the person can no longer see it.
- The person has no phone with the app signed in, or the phone's token is no longer valid.
- A push that has waited too long is dropped without a call.
The item itself does not depend on the push. It stays in Waiting for you in every case.
Turning it on in the app
The app asks "Allow notifications?" with the reason "We'll call you when a client is waiting for your answer." Allow turns it on and Not now postpones it. When notifications are off, the app shows "Notifications are off" with Turn on. On Android the push goes to the Conversations notification channel, where the phone's own settings apply.
What has no push
Pushes are sent for handoffs only. Cases about a client waiting, a closed window or a channel, draft replies, actions of the assistant and exports do not call the phone.