Run journal
On this page
What is recorded
For each run Talemo keeps the steps in order: every call to the model, every call to a tool with its result, the approvals that were asked and decided, how the run ended and what it spent. A step is written down when it begins and again when it ends, which is what lets an interrupted run continue (see Stopping, cut-offs and retries).
What the person sees
Under each answer of the assistant:
- What I did with the time the run took, as a list of steps in plain words: "Looked at the visits", "Changed a contact", "Looked in the knowledge". A step can be marked "Didn't work" or "It isn't known whether this was done".
- Where it comes from, the sources of the answer: Visits, Contacts, Knowledge, Balance and so on.
The time does not include the time spent waiting for a decision. The list names what was looked at or changed. The arguments and results of the steps are not in the chat.
Who can see a run
Only the person who started it. A run of someone else is not visible to anyone, the owner included. A role can be given the rights Give the assistant work and See what the assistant did, and the second one covers the person's own runs.
The online admin's runs belong to no person. The business sees their result in the chat: the messages, the drafts, and the cards that pass a chat to the team.
What the assistant changed
What the assistant changed in the data shows in the history of the record itself, for example in Contact history as "the assistant" at a person's request.
What Talemo's staff tools read
The tools Talemo's staff use to look after the service read the structure of a run and technical facts: status, codes, counts, time. The columns that hold what people and clients wrote, the agent's replies and the arguments and results of calls are closed to those tools.
The team also reads the requests the assistant passes on when it cannot do something (see Request to the Talemo team). Those arrive in the person's own words.
Ignored chats
When a chat is ignored, the words of that chat are erased from the run records as well. Arguments, sent data and results of the calls that carried them are replaced with a mark. That a call took place and when remain. A run with erased calls cannot be replayed word for word. The assistant's conversation with the person and the knowledge already approved stay.