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Exporting conversations

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Export CSV sits above the list of conversations in Messages. It exports the ones in the list now, with the filters that are set. The dialog "Export # conversations?" says how many, and Download CSV produces the file.

What is in the file

The dialog lists the columns:

  • Who, Channel, Started, Last message, Status and Ad;
  • one column for each conversation field that is live, in the order of the fields.

A field nobody filled in is an empty cell. A list field has its options separated by semicolons: "In the evening; At weekends". Notes, categories, the responsible person and phone numbers are not in the file. Labels and options are in the language Talemo is open in for the person who exports. The file opens in a spreadsheet by a double click.

Started is the time of the earliest message, so a chat imported from before the connection shows its real start.

Who can export

The owner or an administrator, that is, the roles that set up What we write down. Everyone else sees the button switched off with "The owner or an administrator exports". Only a person on the web exports. The assistant, programs and the app have no export, and there is no MCP tool for it. If another export is still going, Talemo asks to try again a little later.

What Talemo keeps

The file is not kept. Talemo records who exported, when, with what filters and how many conversations (the search by name is recorded only as "by name"). Recent exports under the button lists them for people with the same right.

When someone who is not an owner exports, every owner gets an item in Today: "{name} exported # conversations to a file" with the filters, and Got it closes it for that owner only. The app shows the same item in Waiting for you, without the export itself, because the file is meant for a computer (see Waiting for you). An export by an owner opens no item. An owner who became an owner after the export does not get the item, and sees the export in the list of recent exports.

What is exported

Export follows what the person sees in the list. A role limited to its own conversations exports those, and Spam appears only for roles that can see it.

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