Languages and translations of script texts

The languages the business serves are set in Service languages. Clients see the booking page in them, and the online admin answers clients in them. The first language in the list is the original and the fallback: texts are written in it, and a client sees it when there is no text in their own language.

Which texts have translations

• the label of a conversation field and the label of each option;
• the question of each step of the script.

Rules of the script have no translations: they are read by the online admin only. The hint of a field has none either.

What a translation holds

A translation is the text in one service language, the original it was made from, and who made it: a person or the assistant. When the original changes after the translation was made, the translation is marked outdated: "The translation is out of date: the question changed after it. Check it and save." A translation that was not touched keeps the mark of the original it belongs to, and a new or corrected one is made from the current original.

How the online admin uses them

• Question of a step. The question is an instruction, and the online admin asks in the language of the client. A current translation into that language goes to the client word for word. When there is none, or it is outdated, the online admin translates the question itself from the first language. The editor says so: "No translation into this language — the online admin translates it itself, from {language}."
• Option buttons. A translation of the option is used word for word, otherwise the online admin translates the label from the first language. A label has to fit a button in every language (see Conversation fields).
• Field label. The team sees the label in its own language, and the client sees it when the field is asked with buttons.

Changing the service languages

• Adding a language leaves its translations empty. Fill them in, or ask the assistant to translate and check the result. The change also sends the WhatsApp templates in that language to Meta for review and replaces the quick questions in the Instagram and Messenger connections where they are turned on (see Channels and connections).
• Removing a language deletes its translations.
• Making another language first moves the texts. The translation into the new first language becomes the original, and the old original stays as a translation if that language is still served. When a text has no translation into the new first language, the change is refused and nothing moves. The dialog counts what is missing: chat fields without a label, options without a label and chat questions without a text in that language.

The assistant always asks the person before it changes service languages. A dry run shows which texts move, which translations go and what is sent to Meta.