---
title: Online admin script of a branch
summary: A branch either follows the script of the whole business or has its own steps and rules. The script that applies to a conversation is chosen by the branch of the channel the client wrote to.
tools: [talemo_get_conversation_script, talemo_set_conversation_script]
related: [conversation-script, conversation-fields, online-admin-follows-script, script-languages]
search: [bot script per location, branch rules]
---

# Script of a branch

The **Script** tab has a **Whose script** selector with **The whole business** and
each branch of the business. The conversation script of the business is the one
every branch follows until a branch gets its own.

## Follow or own

- A branch without a script of its own shows "{Branch} follows the script of the
  whole business". Changing the script on that tab gives the branch its own
  script.
- A branch with its own script shows "{Branch} has its own script: the script of
  the whole business doesn't work here." Its steps and rules are separate from the
  business's.
- **Follow the business script** returns the branch to the script of the whole
  business, from the next reply of the online admin. The branch's own steps and
  rules go away. The fields and the values already written in them stay.

An own script of a branch is saved the same way as the business's: as a whole,
with a version, and a change works from the next reply (see
[Conversation script](conversation-script.md)).

## Which script applies to a conversation

The script is chosen by the channel where the client wrote:

- a channel of a branch uses the script of that branch if it has one, otherwise the
  script of the business;
- a channel of the whole business uses the script of the business.

The branch of the visit the client talks about does not matter. Only the branch the
channel belongs to does (see
[Channels and connections](../conversations/channels-and-connections.md)).

The same rule picks the script for quick questions in Instagram and Messenger.

## Fields and languages are shared

All branches write into the same [conversation fields](conversation-fields.md),
and the languages the business serves are the same for the whole business. The
note under the fields says it: "Fields are the same for the whole business: a
branch with its own chat steps writes into the same fields."

## Who can do it

Changing the script of a branch is a change of the business's setup, the same as
changing the business's script. It belongs to a role that covers the whole
business. A role that is limited to some branches cannot change scripts, and sees
a note that the script is changed by a role for the whole business. Reading a
branch's script is open to anyone who sees the online admin and the branch.